Please take a few moments to read our terms and conditions. We reserve the right to change terms and conditions at any time.

Interpretation: We, Us, Our, Letting Agent - means The Hill Apartments Onsite Management. Tenant, Guest, You - means the person who is renting holiday accommodation at The Hill Apartments. By booking a holiday rental accommodation with us and paying the rental deposit, you agree that you will be bound by, and personally responsible for performance of your obligations under these conditions of letting.

Tariffs

[a] A provisional booking may be made through our website www.hillapartments.com.au , subject to acceptance and confirmation.

[b] Booking enquiries can be taken by email or by phone.  

[c] Payments can be made using credit card (Mastercard, Visa). Personal Cheques and Cash will not be accepted.

[d] Keys will not be issued until full payment has been made. Completion of payment is due at latest on arrival.

[e] Tariffs quoted are correct at the time of quotation and are subject to change at any time without notice. Tariffs confirmed by booking confirmation will not be changed.

[f] If guests request transfer of their reservation to an alternative property of higher rental value, then the extra cost will be at guest expense.

[g] If guests reduce the length of their reservation, then the tariff for the corresponding rate per night will apply.  

Guest Responsibilities

[a] You are responsible for cost of replacement and repair of damage caused during your stay to your allocated apartment and also any damage caused by you to the property of The Hill Apartments.

[b] Guests may only park vehicles in designated parking space as allocated by the onsite manager.

[c] The property must not be used for unlawful purposes.

[d] Guests must comply with the by-laws, rules and regulations of the Body Corporate and any reasonable direction of the onsite manager. The booking will be terminated if any guest fails to comply.

[e] All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud of offensive behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation.  

[f] It is the guest's responsibility to maintain the cleanliness of the property during the period of stay. This includes timely disposal of rubbish in the community bins provided. Rubbish left in community areas (including outside of apartment entry doors) will not be tolerated.

[g] Furniture is not to be moved around by guests. Items are not to be moved from room to room or from balcony to balcony. Indoor furniture is not to be used outdoors on balconies.

[h] Items are not interchangeable between units. Each unit is individually appointed by the owner. Guests are not to leave crockery, cutlery, cookware, linen or any other item from one unit in another unit. Items missing from any unit will be regarded as the guests replacement responsibility.

[i] Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette buts discarded into gardens, lawn, pathways and other community areas is prohibited.

[j] Children must not jump on beds. Damage resulting from jumping on beds will be at the cost of the guest.  

[k] Any areas inside units designated as 'private' by the owners are strictly out of bounds to guests. Owner's garage storage areas adjoining each allocated carspace are also out of bounds to guests.

[l] Holiday guests, including family and friends of holiday guests are not to bring dogs or other animals into holiday units or onto the property of Surfers Horizons. This is a Body Corporate bylaw. No pets allowed.

[m] All guests are to provide their contact information including but limited to: correct name, email address, mobile phone and residential address.

Guest Responsibility | Departures & Arrivals

[a] Departing guests must leave the property clean and tidy. This includes:

• Removing all rubbish and belongings from the apartment including bathroom bins and items dropped under beds.
• No responsibility will be accepted by management, housekeepers, contractors, staff, or body corporate for items left behind by guests.
• Activating the dishwasher or thoroughly washing, drying and logically putting away all kitchen equipment stacked in the manner that the apartment was presented on arrival.  
• Guests are required to close all doors and windows on departure as well as secure balcony doors as well as entry doors to the apartment.
• Furniture is to be left in the same position as it was on guest arrival.
• Linen should be left on the beds ready for bagging and pickup by commercial laundry.
• Towels should be left in the bathrooms. Please do not leave towels in the washing machine on departure.
• All keys must be either returned to the office or placed in the key return box on the wall outside the complex on departure.

[b] Departure time is strictly no later than 10am on the day of departure. Late checkout may be confirmed by arrangement subject to availability.

[c] Arrival Time is strictly between 2pm and 5pm unless prior arrangements have been authorised and confirmed 24hrs before the day of arrival. No arrivals after 9pm.

Cancellations by Guests

[a] Conditions for 3rd party cancellations are clearly outlined on the respective booking channels.

[b] Cancellations for direct reservations and return guests are flexible and can be discussed at the time of making reservation. Due consideration will be given to any cancellation occasioned by exceptional circumstances.

[c] No refund is made on the unused portion of accommodation fees if a guest vacates the property prior to their reserved departure date.

Cancellations by Letting Agent

[a] In the event of an advance booking being cancelled by the agent or owner, a full refund will apply.

[b] Bookings are taken by the letting agent in good faith, however the guest acknowledges that the agent does not own the properties and that if reduction in the rental pool at The Hill Apartments occurs as result of unpredictable circumstances, then this may cause cancellation and/or re-allocation of one or more reservations.

[c] Although the letting agent will endeavour to pre-allocate according to guest preferences discussed at the time of booking, the pre-allocated apartment number may change at any time for many logistical, or unpredictable reasons. Although pre-allocation preferences can be assigned at the time of booking, a specific apartment number cannot be reserved or finally confirmed until the day of arrival.  

[d] Strictly no Schoolies bookings (or groups of age under 25yrs), are permitted at any time and we reserve the right to reject and/or cancel any such booking or enquiry.

[e] Guests acknowledge that the letting agent has the right to reject or terminate any enquiry.

[f] Bookings are accepted in good faith as agents and cannot be held responsible for occurrences out of our control. We reserve the right to re-allocate/refuse/cancel/terminate bookings without reason disclosed.

[g] Guests acknowledge that the letting agent has the right to terminate any reservation due to non compliance with the terms and conditions.